Duty Station: Juba, South Sudan
Duration: 12 months
Probationary Period: 3 months
Starting Date: March 2012
Overview of CTG Global
CTG
Global is a Personnel Management Service Company specialised in
Recruitment, Management Consultancy, and Human Resources in countries
experiencing or emerging from armed conflict, natural disasters, or
acute social and economic crisis worldwide. CTG Global provides tailored
personnel management support enabling a growing number of public and
private sector agencies and individuals to achieve their objectives in
complex and challenging environments. CTG Global clients currently
comprise UN agencies, non-governmental organisations (NGOs), and
different corporate organisations such as security companies.
Overview of the Position
Our
client is a marketing-focused, results-oriented social business, which
uses modern management and marketing techniques to provide family
planning, reproductive and sexual healthcare and allied services. The
South Sudan office is a member of a Global Partnership, which operates
in over 42 countries worldwide. Our client’s goal is to improve quality
of life in South Sudan by dramatically improving access to and use of
family planning and other reproductive health services.
The Clinical
Services Director is a key member of the Senior Management Team and is
responsible for managing the overall clinical provision and quality of
services, and clinically focussed external relations for our client. The
Clinical Services Director is expected to bring a modern, business-like
approach to
the leadership. S/he will lead the
development and implementation of clinical strategies that will support
the attainment of our client’s organisational objectives. To achieve
this, our client requires an innovative, result oriented individual who
has a vision, and wants the challenge of developing clinical standards
and managing organisational change.
General Functions
Strategic Development – Clinical Services and Programmes:
Contribute to the strategic direction of our client
Assist the Programmes Director and Centre Teams with the successful
strategic development and national expansion of our client;
Assist
with set-up of new centres; location, layout, supply, clinical
recruitment, guidelines and procedures, and outreach services;
Ensure that SRH services in South Sudan are designed, managed and
implemented in conformity with our client’s Global Strategic Plan and
our client’s South Sudan’s Strategic Plan;
Maintain an overview of
key developments in the sector and in the country relevant to our
client’s strategy and utilise them in programmes planning;
Lead the medical advisory team.
CTG Confidential Page 2 20/02/2012
Quality Assurance:
Responsible for ensuring the high quality of all clinical counseling,
procedures and treatment including client confidentiality and pain
management (Vocal Local);
Ensure the smooth and efficient flow of clients;
Monitor client focus and follow up all complaints from clients;
Ensure a framework for reporting, auditing and action planning from adverse events;
Ensure that centres and mobile outreach teams understand and follow all
current head office protocols and have access to up-to-date manuals;
Be ultimately responsible for appearance and maintenance of our client’s centres.
Capacity Building:
Ensure that centre and mobile outreach team members understand our
client’s objectives and goals and that they are adequately qualified and
trained;
Evaluate interventions by developing, enhancing or
reinforcing the use of systems for tracking training and service
delivery intervention outcomes;
Build the capacity of staff and the
MoH in technical content and policy areas; disseminate the training and
service delivery improvement methodologies of technical expert
agencies;
Ensure proper and detailed client records and reports are
maintained, including the efficient management of all complications and
complaints.
Human Resources Management:
Participate in
recruitment and selection of clinical and other relevant project staff
with the necessary qualifications, experience and character;
Identify, oversee and arrange training for clinical providers;
Oversee work schedules of all clinical staff and ensure that the optimum number of team members is maintained per centre;
Motivate and continuously set performance targets for Centre Managers, their support staff and the mobile outreach teams.
Programme Contribution:
Assist in concept note and proposal development and submission;
Supply technical inputs on programme and event planning, design, implementation and evaluation;
Report monthly on project progress to the senior management team.
Internal and External Relations:
Support and influence best practice advocacy and South Sudan national
policy development on reproductive health related issues;
Keep up
to date with changes in global, head office, and government policy and
regulations regarding RH and communicate these changes and implications
to our client’s clinical team;
Represent our client at ministries, relevant professional associations, clinical networks and other relevant forums;
Nurture collaborative professional networks with relevant organizations and individuals.
Essential Experience
Significant experience of SRH programming in humanitarian l development environments; preferably in South Sudan.
Experience of representation at regional, national and local levels.
Experience of establishing strong working relationships with colleagues from different functions and cultures.
Experience of proactively identifying and addressing issues.
Previous NGO working experience.
Experience and / or qualification in one or more of the following
settings: Reproductive health, Sexual and Gender Based Violence,
Maternal and child health, Safe Motherhood.
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Skills
Able to develop and articulate a clear strategic vision of operations and logistics.
Ability and willingness to understand the cultural and political environment.
Ability to follow recommendations from MoH / WHO incorporating them into organisational protocol.
Diplomatic nature, especially when working with authorities.
Strong communication skills, with excellent written and spoken English; spoken Arabic is desirable.
Confident and proficient in the use of MS Office.
Personality/ Aptitudes/Motivation
Excellent written, presentation and verbal communication skills;
Outward looking and ability to influence new ways of working;
Collaborative and supportive approach to programs;
Empathy and understanding of human behaviour and motivation;
Assertive and proactive in nature;
Outgoing/personable;
Strategic thinking and management;
Coach/mentor;
Commercial/customer focused outlook;
Keen to pursue personal development;
Passionate about program management and up-to-date on recent research;
Strong commitment to the goal and vision of our client.
Qualifications
Qualified Health professional with Masters in Public Health and / or;
Medical Doctor with sufficient post qualification experience in Sexual and Reproductive Health (SRH)
Expected Deliverables
Business and Strategic Plans; achieving Key Performance Indicators (KPIs)
Participation in strategic discussions and expansion planning and implementation
Centre and outreach location and site assessment reports; development
of national MSI SS essential supplies list; high staff engagement with
zero resource gaps
Monthly reports; quarterly reviews
Updates to Senior Management Team (SMT)
Recommendation reports; SMT reports
Quality Technical Assessments (QTAs) of than 90%
Internal audits
Internal audits; QTAs; exit interviews
Adverse event reports; changes to protocols
Monthly/quarterly SMT reporting; internal audit reports:
Training needs assessment;
Training needs assessment
Policy development and input; training reports; meeting reports
Client files; complications and complaints documentation; client focused reports; QTAs
Direct influence in internal and national South Sudan policy through
recommendation papers and policy / advocacy Technical Working Groups
(TWGs)
Policy resource library; SMT, centre manager and clinical working group policy briefings
Participation and active involvement in SS Forums (Reproductive Health
Coordination Forum, Human Resources for Health Forum, NGO health forum
and other relevant forums), TWGs and meetings
Meeting reports; partnership agreements
CTG Confidential Page 4 20/02/2012
Working Conditions
Business and Strategic Plans; achieving Key Performance Indicators (KPIs).
Working conditions are normal for an office environment.
Work may require frequent weekend and evening work. Work may require frequent overnight travel.
Based in South Sudan with competitive international package.
Languages: Fluency in English essential
Applicants should send a letter of application and their CV to careers@ctgglobal.com . Please subject your email with BHJOB2678_118.
Telephone enquiries may be directed to Emma Kalonzo: Tel: +971 (0)4 331 0377 extn. 206.
