Recruiter: Sofitel Resort & Spa, The Palm
Location: United Arab Emirates (UAE)
Main Duties:• Providing rapid intervention and management in the event of emergencies, and the treatment for critically injured or ill guests, according to competency with attention to detail and in a prompt timely manner.
• Providing emergency medical care within the hotel, ambassador accommodation and immediate surroundings.
• Advising guests of alternative methods of getting medicines which are not available in the hotel
clinic.
• Being able to clearly and accurately communicate relevant information regarding guest condition and care on referral of a guest for a definitive care.
• Ensure that you have the guest's wellbeing profile and follow up on any medical treatment received from outside the Hotel.
• Showing Integrity and respect at all times to make the clinic a place that is approachable by all guests.
• Providing support to ambassadors and guests in traumatic situations.
• Maintaining clear, accurate and updated records pertaining to guest care and actions taken, medical, health care and safety issues.
• Attending any training, workshops, or meetings as requested by Security Manager.
• Keeping informed on all relevant issues pertaining to emergency medical care, informs Security Manager and the Hotel Manager if a potential hygiene / safety hazard has been identified.
• Being able to commence stock take of the clinic once every month.
• Training and refresher course of ambassadors in First aid, CPR and AED's.
• Keeping of Health and Safety in the work place, as well as providing information relating to medical, safety and health care issues.
• Monitoring and refilling of all the First Aid boxes in the Hotel and ensures the maintenance thereof.
• Always keep updated with new medical, health and safety developments through literature, discussion forums and continued medical education.
• To participate in ensuring that the department operational budget is strictly adhered to, all costs are controlled and expenditures are approved.
• To carry out any other reasonable duties as assigned by the Assistant and Security Manager.
Other Duties:
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Ambassador Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
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